1st Line Support Engineer - Solutions Provider

Do you want to join a dynamic and innovative technology solutions provider committed to delivering cutting-edge IT services? 

We are currently seeking a skilled Systems Engineer to join our client's team in Stuttgart. The successful candidate will play a crucial role in providing first-line support and ensuring the seamless operation of our client's systems.

If you are interested in this opportunity apply today! 

Responsibilities:

First-Line Support:

• Respond promptly to user inquiries and provide technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Collaborate with other support teams to ensure swift problem resolution.

System Monitoring and Maintenance:

• Monitor the performance of IT systems and proactively address potential issues.
• Conduct routine system checks and implement preventive maintenance measures.
• Identify and escalate complex problems to higher-level support teams.

Shift Work:

• Participate in a rotating shift schedule to provide 24/7 support coverage.
• Ensure continuity of operations by collaborating with team members across different shifts.
• Respond to critical incidents during off-hours and weekends as needed.

Documentation and Reporting:

• Maintain accurate records of support requests, resolutions, and system changes.
• Generate regular reports on system performance and support activities.
• Contribute to the knowledge base by documenting common issues and solutions.

Customer Communication:

• Effectively communicate technical information to non-technical users.
• Provide clear and concise instructions to users for issue resolution.
• Update users on the status of ongoing support tickets.

Collaboration and Training:

• Collaborate with cross-functional teams to implement system improvements.
• Stay abreast of emerging technologies and participate in relevant training programs.
• Share knowledge and best practices with team members.

Skills/Must have:

• Proven experience in a systems engineering or IT support role.
• Fluent in German with excellent communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ITIL framework and best practices.
• Ability to work independently and collaboratively in a team.
• Availability for shift work and on-call responsibilities.

Salary:

• €38,400