Tier 1 IT Technician - IT Solutions Provider

  • $35,000 - $55,000 DoE
  • Chicago, Illinois
  • Permanent
  • 35000
  • 55000
  • Enterprise
  • Enterprise Networking

We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining high standards of IT service.

If you are interested in this opportunity, we invite you to apply today!

Job Responsibilities:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.

Skills & Experience: 

  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Valid driver's license and access to a vehicle for client visits.
  • A valid driver's license and vehicle that you can use for traveling to and from clients' offices.


  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement


  • $35,000 - $55,000 DoE
Christian Alvarez Network Consultant USA

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