2nd Line Support Engineer - Systems Integrator

Are you looking for an exciting new opportunity? Join a leading IT services provider in Northern Europe, with 5,000 employees across Finland, Sweden, Norway, Denmark, Iceland, and the UK. With a team of over 330 experts in Finland, this company supports organizations of all sizes throughout the lifecycle of a modern and secure work environment. The company's comprehensive services range from cloud migration to IT infrastructure and business applications, ensuring businesses stay agile and competitive. Believing that technology's true value lies in human collaboration, they prioritize expert-driven solutions that drive innovation and efficiency.

They are currently searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities:

• Provide hands-on support, troubleshooting, and maintenance for a variety of systems.
• Manage tickets through resolution or escalation, meeting Service Level Agreements (SLAs).
• Collaborate with cross-functional teams to achieve personal and team objectives.
• Handle client interactions, manage expectations, and ensure top-rated client feedback.
• Demonstrate expertise in Microsoft Exchange, Active Directory, Cloud (Azure, AWS, or Google Cloud), SCCM, Office 365, and more.

Qualifications:

• Previous experience in a similar role.
• Strong analytical and technical skills in the IT industry.
• Customer-focused attitude and excellent communication skills.
• Familiarity with Microsoft technologies, networking, and security protocols.
• Certifications such as MCSE/MCITP or multiple MCPs are advantageous.

Requirements:

• Resided in the UK for the last 5 years (SC level clearance required after joining).
• National Security Vetting: Baseline Personnel Security Standard (BPSS), Security Check (SC).

Benefits:

• Career development.
• Gain relevant qualifications and accreditations to further enhance your skills.

Location:

• Dorset, On-Site

Salary:

• Up to £37,000 Per Annum