Associate Network Operations Technician - Telecommunications

Are you looking for an exciting new opportunity? Join the leading high-speed internet service provider! The esteemed internet service provider is dedicated to delivering cutting-edge services such as 2-gigabit speeds and 99.99% uptime. This is an exciting opportunity to be part of one of the fastest-growing ISPs in the country, where you can make a significant impact by ensuring reliable, high-performance internet services for residential and business customers. As a member of a dynamic 24x7 Network Operations team, you will play a vital role in keeping connections running smoothly and supporting innovative technology solutions.

The company is currently seeking for a highly motivated associate network operations technician to join the growing team! If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities: 

• Monitor, maintain, configure, and troubleshoot fixed wireless backbone and associated network equipment.
• Perform fault analysis and remediation across various technologies, including switching, digital, and optical systems.
• Provide technical support to customers, engineers, vendors, and field technicians during service-impacting events.
• Conduct preventive maintenance, including firmware upgrades and recovery procedures.
• Execute maintenance-level activities such as configuration changes, hardware upgrades, and system reloads on platforms like Mikrotik, Siae, Ubiquiti, and Meraki.
• Participate in a rotating on-call schedule to ensure 24x7 operational support.

Required Skills/Qualifications: 

• College degree or 2+ years of technical experience in Fixed Wireless or Network Operations.
• Strong understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
• Proficient with Layer2 network protocols (STP, VLANs, Ethernet, LACP).
• Hands-on experience with network troubleshooting tools (ping, traceroute, SSH, SNMP).
• Excellent communication skills and a strong customer service mindset.
• Valid driver’s license.

Preferred Skills/Qualifications: 

• Experience with Linux (Ubuntu/CentOS). 
• Programming/scripting in a network environment.
• Fixed Wireless systems.

Benefits:

• Comprehensive health and dental coverage.
• Paid vacation, sick leave, and holidays.
• A collaborative, small-office environment where you can “wear many hats” and grow your career.

Salary:

• Competitive salary up to $75,000, depending on experience and skillset.