IT Help Desk Analyst - MSP

  • $50,000
  • Markham, Ontario
  • Permanent
  • Enterprise
  • Enterprise Networking

Ever wondered what it's like to be the hero behind the scenes, solving IT mysteries and keeping businesses running smoothly?

You'll have the opportunity to join a leading Canadian Managed Service Provider and become a crucial part of their Help Desk Team, providing top-notch IT services across North America.

You'll have the opportunity to:

  1. Be the go-to person for resolving IT and network-related issues, ensuring seamless operations for businesses.
  2. Troubleshoot and resolve IT challenges or escalate them to experienced Engineers, enhancing your skills in a dynamic environment.
  3. Set up desktops and computers, playing a vital role in the backbone of IT infrastructure.

This role offers a competitive base salary of $50,000, along with exciting benefits such as full medical, dental, and eye care coverage. As part of the team, you'll also enjoy an annual bonus and access to a certification and training budget for continuous professional development.

If you're interested in this opportunity, apply here!


  • Act as customer support for all IT and network related issues 
  • Troubleshoot and resolve IT issues or escalate to an engineer 
  • Set up desktops and computers 

Experience & Skills 

  • IT support experience across networking, infrastructure, IT or desktop 
  • Good communication skills 
  • Troubleshooting skills 

Salary Details  

  • $50,000 base 
  • Full Medical, Dental and Eye Care
  • Annual Bonus 
  • Certification and training budget
Kieran Waite Head of Enterprise & Security Canada

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