IT Help Desk Analyst - MSP

Ever wondered what it's like to be the hero behind the scenes, solving IT mysteries and keeping businesses running smoothly?

You'll have the opportunity to join a leading Canadian Managed Service Provider and become a crucial part of their Help Desk Team, providing top-notch IT services across North America.

You'll have the opportunity to:

1. Be the go-to person for resolving IT and network-related issues, ensuring seamless operations for businesses.
2. Troubleshoot and resolve IT challenges or escalate them to experienced Engineers, enhancing your skills in a dynamic environment.
3. Set up desktops and computers, playing a vital role in the backbone of IT infrastructure.

This role offers a competitive base salary of $50,000, along with exciting benefits such as full medical, dental, and eye care coverage. As part of the team, you'll also enjoy an annual bonus and access to a certification and training budget for continuous professional development.

If you're interested in this opportunity, apply here!

Responsibilities 

• Act as customer support for all IT and network related issues 
• Troubleshoot and resolve IT issues or escalate to an engineer 
• Set up desktops and computers 

Experience & Skills 

• IT support experience across networking, infrastructure, IT or desktop 
• Good communication skills 
• Troubleshooting skills 

Salary Details  

• $50,000 base 
• Full Medical, Dental and Eye Care
• Annual Bonus 
• Certification and training budget