IT Operations Team Lead - Healthcare

Are you looking for an exciting new opportunity? Join a pioneering biotechnology company that began as a spin-out from the University of Oxford in 2005 and now employs over 1,000 professionals across multiple disciplines, including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing, and commercialisation. Specialising in next-generation DNA/RNA sequencing technology that delivers rich data quickly and with ease of use, this innovative team aims to revolutionise the way biological analyses are performed and unlock transformative new applications with a profound, positive impact on society.

Ready to make a move? Get in touch and apply today!

Key Responsibilities:

• Provide strategic and technical leadership for the design, implementation, and optimisation of IT infrastructure in line with a cloud-first strategy
• Oversee a team of engineers, driving accountability, performance, and continuous improvement
• Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems
• Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management
• Ensure system performance, availability, and security across the global infrastructure estate
• Collaborate with vendors, internal stakeholders, and project management teams to align technical initiatives with business objectives
• Lead the migration of on-premise workloads to cloud platforms (particularly AWS)
• Monitor and tune system performance; identify and resolve performance issues proactively
• Participate in the design and management of data centre environments
• Maintain robust security practices aligned with compliance standards including ISO 27001 and 20000

Required Skills & Experience:

• 10+ years of experience in IT infrastructure, systems administration, and operations
• Proven leadership experience with the ability to drive team performance and deliver infrastructure improvements
• Broad expertise across Linux and Windows environments, virtualisation (VMware/Hyper-V), and networking (physical and virtual)
• Strong scripting and automation experience (e.g., PowerShell, Bash, Python)
• Hands-on experience with cloud platforms, particularly AWS
• Proficient in incident response, monitoring, and alerting frameworks
• Experience in data centre management and cloud workload migration
• Strong diagnostic skills with tools like Wireshark, log analysis tools, and monitoring platforms
• Familiarity with ITIL-based service management processes and compliance standards
• Knowledge of performance tuning, capacity planning, and high-availability configurations

Soft Skills: 

• A pragmatic, solution-focused leader with a strong technical foundation
• Excellent communication skills and ability to collaborate effectively with both technical and non-technical stakeholders
• A passion for operational excellence and a proactive approach to problem-solving
• Confidence working in a fast-paced, high-impact environment supporting scientific discovery

Qualifications & Certifications:

• Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Relevant certifications are advantageous (e.g. AWS, Microsoft, Cisco, ITIL)

Salary:

• Up to £82,000 per annum