IT Support Engineer - Systems Integrator

Want to venture deeper into the role of an IT Support Engineer? Join a global provider of IT services and solutions, specializing in the delivery of technology support, infrastructure services, and managed services. Founded in 1997, the company operates across various sectors, including telecommunications, media, technology, and finance, helping organizations enhance their IT capabilities and streamline their operations. 

The company is on a lookout for an IT Support Engineer for an initial 6-month contract based in Regensburg, Germany. Ready to take the next step? Apply today, and let’s discuss your future!

Responsibilities: 

• Provide quick and efficient support to users for desktop PCs, products, and services, mostly during regular business hours, with occasional shifts and on-call availability.
• Diagnose and resolve IT issues.
• Forward unresolved IT tickets to other specialized departments.
• Independently monitor service status, such as ticket resolution time.
• Promptly install and uninstall hardware and software using available installation tools.
• Serve as an interface between users, the Service Desk, and external suppliers.
• Conduct hardware and software testing using available diagnostic tools.
• Document current hardware inventory.

Required Skills/Qualifications: 

• Approximately 1 year of professional IT support experience, or verifiable personal experience and strong interest in IT.
• Experience with common operating systems.
• Familiarity with common applications (MS Office).
• Basic knowledge of ticketing systems is an advantage.
• Networking knowledge (connecting PCs and network devices, like printers) is beneficial.
• Strong German language skills; basic English skills are optional.
• Class B driving license.
• Professional appearance.
• Customer-friendly and able to work independently.

Duration: 

• 6 Months

Day rate:

• €27.50PH - €30PH