IT Support Specialist - Systems Integrator
- €400PD - €475PD
- Frankfurt, Germany
- Contract
- 400
- 450
- Contract
- Infrastructure and Cloud Contract
Ready to take the next step in your career as a Network Engineer? Join a company is a prominent player in the IT and procurement services industry, recognized for its innovative solutions and strong partnerships with leading technology vendors like Cisco and Microsoft. Founded in 1990, the company has garnered numerous awards, including placements on the CRN Solution Provider 500 list, highlighting their excellence in customer service and performance.
The global leading Cisco Gold Partner is searching for a 2nd Line Support Specialist for an initial 12 month contract (Outside IR35) with aspects of travelling onto customer site. Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!
Key Responsibilities:
- Operate both independently and collaboratively under minimal supervision.
- Provide 1st and 2nd line support for hardware and software issues, both on-site and remotely.
- Partner with global support teams to resolve incidents and manage IT requests in a 2nd line capacity.
- Follow ITIL methodology to prioritize, log, track, and resolve issues within agreed timelines.
- Leverage ITSM tools such as ServiceNow and Manage Engine to manage incidents and service requests effectively.
- Execute tasks as directed by your line manager, including contributing to technical migrations and IT platform transitions.
- Support and maintain video conferencing systems on-site.
- Identify recurring issues and propose system improvements.
- Create and update technical documentation regularly.
- Troubleshoot and resolve issues on Windows and macOS devices.
- Utilize Intune and Jamf for device management.
- Provision and deprovision user accounts across business systems.
- Install, maintain, and support new hardware, software, and systems.
- Implement IT change-related activities, including hardware/software configurations.
- Support various software applications used within the organization.
- Contribute to a robust knowledge base to empower end-user self-service.
- Maintain computing, network, and office equipment.
- Escalate unresolved issues to the appropriate teams.
- Occasionally travel to other sites and offices (<10%).
- Represent the Technology & Systems Teams as a visible and approachable resource.
Qualifications:
- Minimum of 2 years’ experience in a similar helpdesk environment.
- Exceptional customer service and communication skills (written and oral).
- Proficient across various technologies and ITIL methodologies; ITIL certification preferred.
- Technical certifications (e.g., CompTIA A+, Network+) are a plus.
- Familiarity with Agile methodologies is advantageous.
- Strong knowledge of Active Directory, Azure Active Directory, Office 365, cybersecurity, antivirus, and firewalls.
- Experience with ITSM tools like ServiceNow or Jira.
- Solid problem-solving and analytical skills with a focus on root cause analysis.
- Experience working in global enterprise organizations and with international service providers.
- Skilled in remote desktop applications and help desk software.
- Ability to diagnose and troubleshoot technical issues while providing clear, step-by-step guidance.
- Strong organizational skills to prioritize and execute tasks in high-pressure situations.
Must Haves:
- Deliver essential technical support remotely and on-site to end-users across a global organization.
- Collaborate within a team and engage directly with customers daily, requiring strong communication skills.
- Apply expertise in ITIL methodologies to manage IT requests, incidents, changes, and problem-solving.
- Utilize IT Service Management (ITSM) tools, such as ServiceNow and Manage Engine, to efficiently handle incidents, service requests, and related tasks.
- Support and administer: Windows 10/11 and macOS, Active Directory (AD) and Azure Active Directory (AAD), Office 365 (Teams and Exchange), Mobile Device Management (MDM) and On-site printing solutions
- Troubleshoot and resolve escalated issues from the Helpdesk with a strong technical foundation in AD, Azure, and Office 365.
Duration:
- 12 Months
Day rate:
- €400PD - €475PD
