IT Technician x2 - IT Solutions Provider

  • $45,000 - $55,000
  • Detroit, Michigan
  • Permanent
  • 45000
  • 55000
  • Enterprise
  • Enterprise Networking

We are working with this leading IT Solutions provider that is now seeking multiple IT Technicians for several locations around the US.

We're seeking collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring clients receive top-notch technical assistance. You'll handle various tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

If you would like to find out more about this opportunity or find out more, apply today!

Job Responsibilities

  • An IT Technician Tier 1.5 is expected to be able to resolve technical issues with little or no assistance.
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic and intermediate server issues.
  • Basic and intermediate networking issues.

Skills & experience required: 

  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • A valid driver's license and vehicle that you can use for traveling to and from clients' offices.


  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement


  • $45,000 - $55,000 
Christian Alvarez Network Consultant USA

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