Network Support Engineer - ISP

Are you ready to take the next step in your career as a Network Support Engineer? Join UK's leading telecommunications provider and internet service provider! The company's high capacity national network - fully owned and managed, spans from every corner of the country. From London to Inverness, the Optical Core Network reaches up to 2,000+ kilometers and 30,000 kilometers of Metro Dark Fibre reach. 

The Scotland based ISP is currently looking for a Network Support Engineer to join their growing team. The company works with a diverse range of vendors, offering you the opportunity to expand your skillset alongside increasing stability and growth potential within the role. 

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide telephone and ticket based customer support.
• Diagnose and resolve Network faults.
• Ensure that customers are updated on tickets, within agreed SLA's.
• Maintain accurate records of activity, throughout the lifecycle of a ticket/issue.
• Be flexible and willing to work outside core business hours as and when required.

Skills/Must have:

• WAN/LAN Network Support Experience.
• Cisco Networking Experience.

Benefits:

• 33 days holiday including bank holidays (rising to 35 days after 5 years).
• Certifications will be supported and paid for.

Salary:

• £27,000 - £32,000, depending on experience.