Networks & Collaboration Engineer - Systems Integrator

Are you looking for an exciting new opportunity? Join a national digital solutions and services provider with over 40 years of industry-leading innovation. Headquartered in East Hartford, Connecticut, this organization serves businesses along the Eastern Seaboard, delivering comprehensive technology solutions that support and transform business operations. Acting as a trusted advisor since 1980, the company offers an unparalleled level of in-house expertise across areas such as enterprise networking, advanced collaboration tools, cybersecurity, data centre solutions, and more, guiding organizations through the ever-evolving tech landscape with confidence and clarity.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Design, implement, and support Cisco Unified Communications solutions, including CUCM, Unity, Expressway, and Webex
• Manage voice infrastructure components such as SBCs, gateways, and SIP trunking
• Collaborate closely with network, wireless, and security teams to ensure seamless end-to-end solution delivery
• Troubleshoot and resolve complex issues escalated from Tier 1/2 support, including participation in an on-call rotation
• Develop and maintain high-quality documentation, including configuration guides, network diagrams, and client-facing training materials
• Own and manage assigned service tickets and accurately track billable time as required

Skills/Must have:

• Strong hands-on experience with Cisco collaboration tools (CUCM, Unity, Expressway, Webex) 
• Deep understanding of voice routing, SIP, SBCs, and gateway configurations
• Working knowledge of supporting technologies: networking (routing/switching), wireless, and security 
• Ability to communicate clearly with clients and internal teams, both written and verbal 
• Self-starter comfortable working in hybrid and client-facing environments 
• Willingness to participate in a rotating 24x7 on-call schedule

Salary:

• $160,000 base