Problem Manager - Financial Org

1458829
  • £500 Per Day (Inside IR35)
  • London, hybrid
  • Contract
  • 500
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  • Cyber Contract

Hamilton Barnes is currently representing a leading financial firm who are currently recruiting for a Problem Manager on a 6-month contract with the view to extension for over 12 months. 

The position offers hybrid working with occasional onsite requirements in a London-based office. 


Responsibilities:

  • Working with technical teams to identify underlying causes of incidents and preventing recurrences
  • Submitting change requests to Change Enablement as required to eliminate known problems
  • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with Change Enablement, incident management, and configuration management
  • Ensuring execution of root cause analysis (RCA)  and implementation of recommendation of actions 


Skills/Must have:

  • Experience in design and implementation of Problem Management Process 
  • Experience in enabling Problem-solving methodologies
  • ITIL certified
  • Knowledge of other ITSM processes 


Benefits:

  • View to Extension 


Salary:

  • £500 Per Day (Inside IR35)


Toby Pollard Head of Cyber Security (Contract)

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