RLA Support Specialist - Consultancy

1452354
  • £400 per day
  • Remote
  • Contract
  • Contract
  • Cyber Contract


Ever dreamt of being a crucial support pillar in a dynamic environment?

A leading end user is seeking a skilled RLA Support Specialist to join their team.

  1. You'll play a pivotal role in software installations and system configuration, contributing to the smooth conversion of client data.
  2. You'll be at the forefront of technology, assisting in testing new software, performing upgrades, and providing internal support, showcasing your expertise in Resourcelink.
  3. You'll enjoy a competitive daily rate of £400 inside IR35, with the potential for an extension, offering stability and growth in your career.

If you're interested in this opportunity, apply here!


Responsibilities 

  • Assist with software installations
  • Perform accurate and appropriate system configuration for conversion of client data
  • Assist in testing of new and existing software
  • Perform software upgrades and complete software installations
  • Provide internal support for other employees requiring assistance
  • Assist customers with dispatch applications. This includes order entry, scheduling, demand graphs, ticketing, reporting, and end of day processing
  • Recording or accurate error statistics
  • Provide after-hours support as needed
  • Test, reproduce, research, document any software defects to be passed to development in the incident tracking software
  • Assist customers with general application questions
  • Remotely connect to customer workstations or servers to troubleshoot software related issues
  • Document customer issues and resolutions in the incident tracking software
  • Communicate with customers via telephone and email to resolve software issues


Experience & Skills 

  • Strong knowledge of the Resourcelink system
  • Experience of large volume payroll processing
  • Ability to manage concurrent tasks throughout a given work day Excellent communication skills, both verbal and written
  • Knowledge and understanding of software development tools
  • Qualification in related field or equivalent experience
  • Knowledgeable with Microsoft Office
  • Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc
  • Effective analytical ability, particularly in a technical environment
  • Strong organizational skills
  • Experience working with RRS (Resourcelink Reporting Services)
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues
  • Excellent interpersonal skills


Salary Details  

  • £400 per day 
  • Inside IR35
  • View to extension
Toby Pollard Head of Cyber Security (Contract)

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