Service Delivery Manager - Solution Provider
1525511
Posted: 08/05/2024
Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?
Our client excels in providing innovative solutions for Networking & Cyber Security. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction!
Responsibilities:
Lead the establishment and operation of a new Service Desk, ensuring smooth, efficient, and responsive service delivery.
Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
Budget Management: Responsible for managing the budget related to service delivery operations.
Desired Experience/Qualifications:
Demonstrated Service Delivery Management experience in Network Engineering or Cybersecurity.
Proven ability to build and manage a Service Desk.
Strong understanding of Cybersecurity.
Leadership and team management skills.
Client-focused with strong communication.
Strong problem-solving and analytical skills.
Relevant industry certifications (ITIL, PMP, CISSP) a plus.
Salary/Package:
$120,000-$130,000 base salary
Superannuation
Annual bonus
Expenses paid
Training & development funded
Hybrid working
If this role seems of interest, apply today!
- £140,000pa
- Victoria, Australia
- Permanent
Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?
Our client excels in providing innovative solutions for Networking & Cyber Security. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction!
Responsibilities:
Lead the establishment and operation of a new Service Desk, ensuring smooth, efficient, and responsive service delivery.
Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
Budget Management: Responsible for managing the budget related to service delivery operations.
Desired Experience/Qualifications:
Demonstrated Service Delivery Management experience in Network Engineering or Cybersecurity.
Proven ability to build and manage a Service Desk.
Strong understanding of Cybersecurity.
Leadership and team management skills.
Client-focused with strong communication.
Strong problem-solving and analytical skills.
Relevant industry certifications (ITIL, PMP, CISSP) a plus.
Salary/Package:
$120,000-$130,000 base salary
Superannuation
Annual bonus
Expenses paid
Training & development funded
Hybrid working
If this role seems of interest, apply today!
Laurence Burrows
Head of Enterprise APAC