Systems Engineer (1st Line Support) - Solutions Provider

Do you want to join a technology solutions provider committed to delivering cutting-edge IT services?

We are currently seeking a skilled Systems Engineer to join a team in Stuttgart!

The successful candidate will play a crucial role in providing first-line support and ensuring the seamless operation of their clients' systems.

You'll have the opportunity to:

1. Be at the forefront of delivering cutting-edge IT services, providing prompt and efficient first-line support via phone, email, or in-person.
2. Collaborate with dynamic support teams to swiftly resolve hardware, software, and network issues.
3. Monitor and proactively address potential IT system issues, participating in a rotating shift schedule to ensure 24/7 support coverage.

If you're interested in this opportunity, apply here!

Responsibilities 

• Respond promptly to user inquiries and provide technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Collaborate with other support teams to ensure swift problem resolution.
• Monitor the performance of IT systems and proactively address potential issues.
• Conduct routine system checks and implement preventive maintenance measures.
• Identify and escalate complex problems to higher-level support teams.
• Participate in a rotating shift schedule to provide 24/7 support coverage.
• Ensure continuity of operations by collaborating with team members across different shifts.
• Respond to critical incidents during off-hours and weekends as needed.
• Maintain accurate records of support requests, resolutions, and system changes.
• Generate regular reports on system performance and support activities.
• Contribute to the knowledge base by documenting common issues and solutions.
• Effectively communicate technical information to non-technical users.
• Provide clear and concise instructions to users for issue resolution.
• Update users on the status of ongoing support tickets.
• Collaborate with cross-functional teams to implement system improvements.
• Stay abreast of emerging technologies and participate in relevant training programs.
• Share knowledge and best practices with team members.

Experience & Skills 

• Proven experience in a systems engineering or IT support role.
• Fluent in German with excellent communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ITIL framework and best practices.
• Ability to work independently and collaboratively in a team.
• Availability for shift work and on-call responsibilities.

Salary Details  

• €55,000 gross per year