Systems Engineer (1st Line Support) - Solutions Provider | Hamilton Barnes

Systems Engineer (1st Line Support) - Solutions Provider

  • €55,000
  • Stuttgart, Germany
  • Permanent
  • Telecoms
  • IP Networking & Transmission

Do you want to join a technology solutions provider committed to delivering cutting-edge IT services?

We are currently seeking a skilled Systems Engineer to join a team in Stuttgart!

The successful candidate will play a crucial role in providing first-line support and ensuring the seamless operation of their clients' systems.

You'll have the opportunity to:

  1. Be at the forefront of delivering cutting-edge IT services, providing prompt and efficient first-line support via phone, email, or in-person.
  2. Collaborate with dynamic support teams to swiftly resolve hardware, software, and network issues.
  3. Monitor and proactively address potential IT system issues, participating in a rotating shift schedule to ensure 24/7 support coverage.

If you're interested in this opportunity, apply here!


  • Respond promptly to user inquiries and provide technical assistance via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
  • Collaborate with other support teams to ensure swift problem resolution.
  • Monitor the performance of IT systems and proactively address potential issues.
  • Conduct routine system checks and implement preventive maintenance measures.
  • Identify and escalate complex problems to higher-level support teams.
  • Participate in a rotating shift schedule to provide 24/7 support coverage.
  • Ensure continuity of operations by collaborating with team members across different shifts.
  • Respond to critical incidents during off-hours and weekends as needed.
  • Maintain accurate records of support requests, resolutions, and system changes.
  • Generate regular reports on system performance and support activities.
  • Contribute to the knowledge base by documenting common issues and solutions.
  • Effectively communicate technical information to non-technical users.
  • Provide clear and concise instructions to users for issue resolution.
  • Update users on the status of ongoing support tickets.
  • Collaborate with cross-functional teams to implement system improvements.
  • Stay abreast of emerging technologies and participate in relevant training programs.
  • Share knowledge and best practices with team members.

Experience & Skills 

  • Proven experience in a systems engineering or IT support role.
  • Fluent in German with excellent communication skills.
  • Strong problem-solving and analytical abilities.
  • Familiarity with ITIL framework and best practices.
  • Ability to work independently and collaboratively in a team.
  • Availability for shift work and on-call responsibilities.

Salary Details  

  • €55,000 gross per year 
Charlie Draper Head of IP Networking Germany

Apply for this role