Tier 2 IT Technician - MSP

1479785
  • $80,000 + Benefits
  • Reno, Nevada
  • Permanent
  • 80000
  • Enterprise
  • Enterprise Networking


We are actively seeking a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset to join our client that provides Managed IT Services and Solutions.

In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

If you are interested i this opportunity we encourage you to apply today! 


Job Responsibilities

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for Tier 1 technicians

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2012 to 2022.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Minimum of 5 years experience in IT Support or a similar role.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Server Certifications are preferred.
  • Valid driver's license and access to a vehicle for client visits.

Benefits

  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Loan

Salary:

  • $80,000
Christian Alvarez Network Consultant USA

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