Chief Operating Officer (COO) - Systems Integrator

Ready to drive strategic growth and operational excellence with technology‑enabled services for a dynamic industry?

Join a technology and professional services organisation that empowers automotive dealerships with fully integrated IT, cybersecurity, and operational solutions. Lead initiatives that align systems with business needs, streamline complex processes, and strengthen cybersecurity posture while helping clients modernise their technology landscape.

 They are looking for a dynamic, growth-oriented Chief Operating Officer (COO) to lead and scale operations for a fast-growing managed services organisation. Play a pivotal role in shaping strategy, streamlining processes, and ensuring operational excellence across a high-performance, technology-driven environment!

Take the next step in your leadership journey and help shape integrated IT and operational strategies for complex business environments.

Key Responsibilities:

• Operational Leadership
  • Oversee day-to-day operations of the MSP, ensuring efficient and scalable service delivery
  • Implement and refine operational processes, KPIs, and SLAs across all service lines
  • Drive continuous improvement initiatives to enhance client satisfaction and operational efficiency
  • Establish best practices for service delivery, incident management, and escalation procedures
• Growth & Strategy
  • Partner with executive leadership to define and execute growth strategies
  • Identify opportunities for expansion (new services, verticals, geographies, partnerships)
  • Lead M&A integration efforts (if applicable), ensuring seamless operational alignment
  • Develop scalable frameworks to support rapid business growth
• Technical Team Leadership
  • Lead, mentor, and scale a multi-tiered technical organization:
    • Help Desk / Service Desk
    • Desktop Support / Field Services
    • Network & Systems Engineers
    • Senior Engineers / Architects
    • Foster a high-performance culture focused on accountability, innovation, and collaboration
    • Align technical skill development with evolving business and client needs
• Sales & Revenue Alignment
  • Partner closely with Sales and Pre-Sales teams to support revenue growth
  • Contribute to solution design, pricing strategies, and service packaging
  • Ensure operational readiness and successful onboarding of new clients
  • Support upsell/cross-sell initiatives through strong service delivery and client relationships
• Customer Success & Experience
  • Ensure high levels of client satisfaction, retention, and contract renewal rates
  • Act as an executive escalation point for key clients
  • Build and maintain strong relationships with strategic accounts
• Financial & Performance Management
  • Own operational P&L, budgeting, and cost optimization initiatives
  • Track and report on key performance metrics (utilization, margin, ticket resolution, etc.)
  • Align resource planning with revenue and growth targets

Qualifications:

• 10+ years of leadership experience within an MSP or IT services organization
• Proven success scaling operations and driving measurable business growth
• Strong experience managing technical teams across multiple disciplines and seniority levels
• Deep understanding of MSP business models (SLAs, utilization, recurring revenue, etc.)
• Experience working closely with sales teams in a pre-sales or solutions capacity
• Demonstrated ability to balance strategic thinking with hands-on execution
• Strong financial acumen and experience managing budgets and operational metrics

Preferred Experience:

• Background in network infrastructure, cloud, cybersecurity, or unified communications
• Experience with PSA/RMM tools and IT service management platforms
• Prior experience in a high-growth or private equity-backed environment
• M&A integration experience is a plus

Salary:

• Competitive salary