Associate Systems Support Engineer - Systems Integrator

Ready to transform the way cities move and people experience transportation worldwide?

Join a global leader in mobility solutions, specialising in intelligent fare collection, real-time traffic management, and advanced public transit technologies that streamline urban and regional transportation networks. Their platforms empower governments and transit agencies to improve efficiency, enhance passenger experience, and enable smarter, safer mobility across communities. This is a team driven by innovation, forward-thinking solutions, and a commitment to shaping the future of connected transportation.

Step into a role where your expertise drives transformative mobility solutions, contributes to cutting-edge transportation technology, and positions you at the forefront of a rapidly evolving global transit landscape!

Your Responsibilities:

• Remote Technical Support: Resolving complex issues escalated from field engineers to minimize downtime.
• Early Life Support: Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
• Data-Driven Solutions: Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
• Incident Management: Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
• Documentation: Maintaining high-quality technical records to support the wider engineering community.
• Candidate Profile: What You Need to Succeed

Must-Haves:

• Engineering Background: Proven experience in field or hands-on engineering is essential.
• Qualifications: An electrical or mechanical certification is required (electrical bias is preferred).
• PC Literacy: You must be comfortable working within the Microsoft 365 suite (Teams, Word, etc.) and navigating technical systems.
• Flexibility: A willingness to occasionally cover the morning shift (7:00 AM – 3:00 PM) or weekend events (roughly 5-6 Sundays per year) is necessary.

Nice-to-Haves:

• Experience with ServiceNow.
• An understanding of Networking, IoT, Linux, or Python.
• Prior experience in a remote support or helpdesk environment.

Benefits:

• Specialized Training: You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. This is a chance to become a certified expert in high-value, specialized kit that few others can access.
• Technology Exposure: You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
• Career Longevity: The reason these roles are open is due to internal movement. The company has a strong culture of recognizing talent and promoting from within.
• Supportive Environment: Despite the size of the organization, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.

Salary:

•  £36,000 per annum (with potential to reach £38,000 for exceptional candidates).