Associate Systems Support Engineer - Systems Integrator

Looking for a high-impact engineering role without the demands of field work?

A consultancy is partnering with a global leader in specialized technology solutions to recruit two engineers to join their Redhill-based team. These hands-on, system-oriented support positions offer the chance to transition from physical fieldwork to managing critical technical systems. The roles are backfills created due to team members being promoted, highlighting the clear career progression available within the organisation.

Take this opportunity to step into a pivotal engineering role and advance your career within a company that rewards growth and expertise!

Your Responsibilities: 

• Bridging Field and System Support: Be the technical backbone for field teams and external customers, ensuring proprietary devices remain operational.
• Remote Technical Support: Resolving complex issues escalated from field engineers to minimize downtime.
• Early Life Support: Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
• Data-Driven Solutions: Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
• Incident Management: Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
• Documentation: Maintaining high-quality technical records to support the wider engineering community.

Must-Haves:

• Engineering Background: Proven experience in field or hands-on engineering is essential.
• Qualifications: An electrical or mechanical certification is required (electrical bias is preferred).
• PC Literacy: You must be comfortable working within the Microsoft 365 suite (Teams, Word, etc.) and navigating technical systems.
• Flexibility: A willingness to occasionally cover the morning shift (7:00 AM – 3:00 PM) or weekend events (roughly 5-6 Sundays per year) is necessary.

Nice-to-Haves:

• Experience with ServiceNow.
• An understanding of Networking, IoT, Linux, or Python.
• Prior experience in a remote support or helpdesk environment.

Benefits:

• Specialized Training: You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. This is a chance to become a certified expert in high-value, specialized kit that few others can access.
• Technology Exposure: You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
• Career Longevity: The reason these roles are open is due to internal movement. The company has a strong culture of recognizing talent and promoting from within.
• Supportive Environment: Despite the size of the organization, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.

Salary:

• Competitive Salary