Desktop Support Engineer - Consultancy

Are you ready to bring your IT skills into a bigger role?

Join a global technology and business transformation partner with nearly six decades of experience helping organizations drive innovation and operations through technology. From strategy and design to engineering, operations, and managed services, backed by deep industry expertise and advanced capabilities in cloud, data, artificial intelligence, connectivity, software, digital engineering, and platforms. 

Ready to shape the future of technology?  Submit your application today!

Responsibilities:

• Provide 2nd line IT support to end users in line with SLA requirements.
• Troubleshoot, build, and configure Windows 10/7 devices.
• Resolve hardware and software incidents across desktops, laptops, and peripherals.
• Use ServiceNow to manage and progress tickets.
• Support basic SCCM and Active Directory tasks.
• Assist with networking issues including Wi-Fi, LAN/VLAN, DHCP, DNS, and VPN.
• Support Microsoft Exchange environments.
• Maintain excellent customer service standards at all times.

Skills/Must have:

• Full UK Driving licence.
• Sole UK national with eligibility for SC clearance.
• Minimum 2 years’ desktop support experience.
• Strong Microsoft Windows support background (Windows 10 & 7).
• Proven 2nd line support experience to SLA.
• Confident, professional, and customer-focused communication skills.

Benefits:

• Permanent, stable role with no shifts or on-call.
• Standard working hours (Mon–Fri, 9:00–5:30).
• Secure working environment.
• Opportunity to build experience in an enterprise IT setting.

Salary:

• £27,942 per annum