Field Support Engineer - Systems Integrator

Ready to take ownership of enterprise technology support across a dynamic environment in Singapore?

Join a high-performing enterprise technology services organisation delivering end-to-end support across end-user technologies, workplace systems, and enterprise infrastructure. 

They are looking for a Field Support Engineer to act as the technical escalation point for Level 1 support, providing hands-on, customer-facing assistance both onsite and remotely. Deliver Level 2 technical support, combine remote troubleshooting with onsite interventions, and ensure incidents and service requests are resolved efficiently while meeting SLAs. Contribute to knowledge sharing, vendor coordination, and continuous service improvement initiatives within a structured support framework.

Take the next step in your career and become the go-to problem solver in a broad enterprise environment, apply now!

Key Responsibilities:

• Provide Level 2 support for incidents and service requests escalated from Level 1
• Act as a technical escalation point for complex desktop and end user issues
• Deliver hands-on onsite support including hardware troubleshooting, break-fix, and peripheral deployment
• Manage walk-up and desk-side support requests
• Troubleshoot and resolve issues across end user compute, telephony, networks, hybrid cloud, and workplace services
• Escalate to Level 3 engineers or vendors where required and track resolution progress
• Ensure adherence to SLAs and defined incident management processes
• Identify recurring issues and contribute to problem management initiatives
• Develop and maintain knowledge base documentation
• Support transformation initiatives and user technology rollouts
• Provide knowledge transfer and mentoring to Level 1 team members

Technical Environment (Experience Across Some Of The Below):

• Microsoft 365 / Office 365
• Active Directory
• Windows 10 / Windows 11
• Endpoint management tools (Intune, SCCM or similar)
• Enterprise Service Management tools (e.g. ServiceNow)
• Desktop hardware and peripheral support
• Basic networking troubleshooting
• Telephony support exposure
• Hybrid cloud environment exposure (advantageous)

Requirements:

• 3+ years’ experience in a Desktop Support, EUC, Deskside or Field Services role
• Strong Level 2 troubleshooting capability within enterprise environments
• Experience working within ITIL-based service operations
• Confident engaging with end users and senior stakeholders
• Strong documentation and knowledge sharing mindset
• Ability to prioritise effectively in a fast-paced support environment

Salary:

• Competitive salary based on experience