Help Desk Technician - MSP

Do you want to join a mature and well-established Managed Service Provider operating across multiple locations? Our client delivers reliable IT support and managed services across systems, networks, and cloud environments, supporting a diverse client base with a strong focus on service quality and customer experience. 

They are seeking a personable and skilled Help Desk Technician who enjoys working with people, takes pride in delivering high-quality support, and is looking for a stable, long-term role without pressure to move into other technical paths. The organisation values clear communication, reliability, and a positive attitude, and offers a strong salary for a help desk role, along with 5% annual raises and performance bonuses to support long-term growth and stability.

If this sounds like the right opportunity for you, apply today or get in touch to find out more.

Responsibilities:

• Serve as the first point of contact for client IT support needs via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to:
• Microsoft Windows 11 OS
• Windows Server environments
• Active Directory administration (user accounts, group policies, password resets)
• Office 365 support (email, licensing, basic administration)
• Provide outstanding customer service and build rapport with end users
• Escalate complex issues as needed while maintaining clear communication
• Document work performed and update ticketing systems accurately
• Support the MSP team with a variety of onsite and remote help desk tasks

Skills/Must have:

• 1–3+ years of help desk or technical support experience (MSP experience preferred but not required)
• Strong interpersonal skills and a genuine enthusiasm for working with people
• Proficiency with:
  • Windows 11
  • Windows Server
  • Active Directory
  • Office 365
• Ability to work independently and communicate effectively with both technical and non-technical users
• Strong troubleshooting and problem-solving abilities

Benefits:

• 401k
• Healthcare
• Dental
• 5% raise

Salary:

• $50,000 - $60,000 per annum 

Location: 

• Houston, Texas