Looking to take ownership of critical incidents in a fast-paced, global environment?
Join a leading international organisation delivering advanced Network, Security, and Infrastructure services. The Incident Manager will work across highly technical domains, coordinating responses, driving resolution, and ensuring service continuity for enterprise clients worldwide. This role offers exposure to large-scale environments, collaboration with international teams, and opportunities to develop leadership skills while working with cutting-edge technologies.
Apply now to take a visible, high-impact role that combines responsibility, influence, and career progression!
Responsibilities:
- Coordinate and support a team of engineers across Network, Security, and Infrastructure
- Manage and prioritise incident backlog via ServiceNow
- Act as the main escalation point for clients and internal/global teams
- Lead incident reviews (PIRs) and drive service improvements
- Ensure SLA and customer satisfaction targets are met
- Work closely with vendors such as Cisco and Palo Alto
Skills/Must have:
- Experience in Incident Management / IT Operations (1–5 years)
- Strong experience with ServiceNow or similar ITSM tools
- Understanding of ITIL processes
- Fluent in French and English
- Ability to coordinate teams and manage high-pressure situations
Benefits:
- Opportunity to work in a global, enterprise environment
- Strong career progression and development opportunities
- Exposure to cutting-edge technologies and large-scale projects
- Collaborative and supportive team culture
Salary:
- Competitive Salary (Negotiable)
