IT Operations Manager - Consultancy

Looking to work at the forefront of information security, compliance, and risk management?

Join a well‑established global cybersecurity and compliance consultancy that helps organisations across regulated industries strengthen their security posture and meet complex regulatory requirements. The company provides security testing, vulnerability assessments, compliance audits, incident response, and advisory services, helping clients protect critical systems and meet regulatory requirements across diverse industries. This is a leadership role where you will structure teams, influence strategic direction, and optimise operations to directly contribute to growth and client success. Align operations with sales and finance, ensure efficient delivery of services, and maintain consistently high-quality standards.

Ready to advance your career helping organisations manage security, compliance and resilience in an ever‑evolving digital landscape? Apply now!

Responsibilities:

• Strategic Alignment and Service Definition: Collaborate closely with the CEO/Managing Director and Commercial/Sales teams to define and refine service offerings, provide visibility on operational capacity, and ensure forward planning of projects and resources.
• Team Structure and Budget Optimisation: Design and optimise team structures, roles, and responsibilities within Operations in line with service demand and agreed financial targets.
• KPIs, Monitoring and Performance Management: Establish clear KPIs, communicate expectations to Team Leads, and conduct regular performance and progress reviews based on measurable data.
• Day-to-Day Operations Support: Act as the primary escalation point for operational issues related to service delivery and coordination, ensuring timely resolution and communication with senior leadership.
• Departmental Planning and Execution: Develop, maintain, and track operational work plans in collaboration with Team Leads, ensuring milestones and delivery commitments are met.
• Staff Development and Training: Support employee growth through structured training, upskilling initiatives, and identifying opportunities for cross-selling and service expansion.
• Client and Ad-Hoc Responsibilities: Maintain strong oversight of active client engagements and perform additional duties as required by the CEO/Directors.

Skills/Must Have:

• Minimum 3 years’ experience in technology-related services, ideally within technical or software consultancy environments.
• Hands-on experience in operations management, people leadership, performance management, and B2B client relationship management.
• Strong understanding of standards and regulations such as ISO, PCI-DSS, GDPR, and related security frameworks.
• Demonstrated leadership capability with the ability to motivate, structure, and grow teams while operating independently within strategic guidelines.
• High attention to detail with a strong quality focus and excellent time management skills.
• Outstanding communication and interpersonal skills with fluent written and spoken English.
• Strong business acumen, problem-solving ability, and cross-functional collaboration skills.

Benefits:

• Full-time position with an indefinite contract.
• Opportunity to work closely with executive leadership and directly influence operational strategy.
• Performance-based bonus structure.
• Professional growth within a dynamic and quality-driven environment.

Salary:

• €75,000 + 15K on target bonus