IT Service Desk Technician - Government

Are you passionate about making a positive impact in your community and upholding public safety?

Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness and accountability in all policing activities.

Apply now to serve with integrity, professionalism, and a focus on creating safer and stronger neighbourhoods.

Responsibilities:

• You will be handling calls raised via the self-service portal and over the telephone, plus the occasional walk-in to the Service Desk or the ICT Hub, reassuring colleagues, finding solutions and ensuring a great customer experience.
• You will need to resolve incidents and service requests within published SLA's, ensuring all calls are captured correctly, and to the right quality ensuring established processes are followed and asset records are kept up to date.
• You will also need to understand when some Incidents or Service Requests need to be escalated within the ICT Department and to completed this within a timely fashion.

Skills/Must have:

• Active Directory
• Windows Servers
• M365
• Intune

Salary:

• £33,603 - £35,772