Network Support Engineer - Technology Provider

Are you interested in joining an international team, working and providing technical support across a wide range of technologies?

We are partnered with a leading global maritime technology provider that delivers advanced connectivity, IT, and cybersecurity solutions to the shipping industry. Supporting over 600 shipping companies and tens of thousands of vessels worldwide, they play a critical role in enabling digital transformation at sea. Their portfolio spans satellite communications, network management platforms, and fully managed IT services, all designed to improve operational efficiency, security, and crew welfare. With a strong international presence and 24/7 customer support, the business is recognised for its innovation, reliability, and long-standing partnerships across the maritime sector.

As part of the team, you'll be responsible for supporting customers with their network infrastructure. Your role will involve a balanced mix of 1st, 2nd, and potentially 3rd line support, depending on your experience level.

The team prides itself on having an innovative approach and producing in-house cutting-edge equipment through a dedicated R&D department. Your role will be pivotal in providing technical support for our products and ensuring the satisfaction of our customers.

If you're passionate about networking, enjoy working in a dynamic international environment, and are ready to take on a challenging role in the maritime industry, we want to hear from you.

Responsibilities:

• Provide technical support and troubleshooting for network infrastructure issues reported by German customers.
• Collaborate with customers to understand their network requirements and provide effective solutions.
• Deploy, configure, and maintain IP networks and solutions tailored to the needs of the maritime industry.
• Conduct regular maintenance and performance monitoring of network systems to ensure optimal functionality.
• Document network configurations, procedures, and troubleshooting steps for internal reference and customer support.

Skills/Must have:

• Networking understanding
• Understanding of Linux/Infrastructure
• Willingness to work in shifts

Salary:

• €20,000 - 30,000 DoE + Benefits

Athens [Greece]