NOC Engineer - Telecommunications

Looking to help power the next wave of community broadband innovation?

Join a fast‑growing broadband provider that’s building and delivering dependable internet solutions with a focus on customer experience and network performance. The team works to provide reliable and high-speed internet connectivity to communities across the United States. 

Apply now to embark on a rewarding career in technical support!

Responsibilities:

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. 
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. 
• Coordinate escalations with internal engineering, field operations, and external vendors. 
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. 
• Conduct proactive network performance analysis, capacity planning, and optimization. 
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. 
• Oversee change management, upgrades, and maintenance windows to minimize service impact. 
• Maintain detailed documentation, runbooks, and process improvements for network operations. 
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Skills/Must have:

• 2-3 years of experience in a technical support role, preferably in the Fiber/Wireless/Voice Internet Service Provider industry.
• High School diploma or GED equivalent.
• Proficiency in troubleshooting techniques and tools, with certifications in Cisco, Calix, and Juniper preferred.
• Excellent communication skills, both verbal and written, and a customer-centric approach to problem-solving.
• Self-motivated and proactive in acquiring new skills and knowledge, complementing company-provided training.

Benefits:

• Parental Leave, Life Insurance
• Paid Time Off
• Choice of 3 Medical plans
• Vision and Dental Plans
• Smple IRA with Match

Salary:

• Up to $60,000 base salary