NOC Manager - Systems Integrator

Ready to run a Network Operations Centre and make it your own?

This innovative UK network specialist has built a strong reputation for delivering reliable connectivity and advanced networking solutions to businesses across multiple sectors. This company is seeking a NOC Manager or ambitious engineer to take charge of daily operations, from ticketing and customer support to equipment staging and team coordination. The role offers real autonomy, exposure to a wide range of networking and wireless technologies, and a clear path into leadership.

Step into a high-impact role where your decisions matter, your skills grow, and you shape the future of NOC operations!

Responsibilities:

• Run and oversee day-to-day NOC operations and support tickets
• Ensure customer SLAs are met and issues are prioritised correctly
• Pre-stage and configure equipment prior to deployment
• Schedule and coordinate engineer site visits
• Act as a technical escalation point within the NOC
• Take ownership of processes, documentation, and continuous improvement
• Support and oversee the existing NOC Engineer

Skills / Must Have:

• Previous NOC or service desk experience
• Solid understanding of IP networking (routing, IP addressing, basic troubleshooting)
• Strong customer service and communication skills
• Ability to work independently and take ownership
• Experience working with ticketing systems
• Background in telecoms, wireless, or IT infrastructure

Nice to have:

• Cellular / wireless technologies (Peplink, Teltonika, point-to-point wireless)
• CCTV or door entry systems
• Starlink or emerging connectivity technologies

Benefits:

• Clear progression into NOC leadership or management
• Office-based role with no on-call or shift work
• Exposure to varied technologies and customer environments
• Autonomy and ownership within a small, close-knit technical team
• Standard pension and annual leave

Salary:

• £30,000 – £40,000 depending on experience and seniority