Project Manager - Solutions Provider

Are you looking for a new professional challenge with a global technology solutions provider specializing in Cisco Contact Center solutions? 

This organization is the largest Cisco Contact Center partner in Europe with a rapidly growing footprint in the U.S. market. For over 40 years, its diverse, international teams have delivered innovative solutions that help businesses scale customer service at the highest levels of quality and performance.

They enhance and refine Cisco Contact Center software to help clients streamline operations, improve speed, and elevate the customer experience.

They are currently seeking a Project Manager to support the North American market, overseeing deployments of Cisco-based contact center solutions across the United States. In this role, you will serve as a key interface between partners, customers, and internal teams while helping maintain the organization’s reputation as a leading Cisco Contact Center technology provider.

The team you will be joining are a well-established and high-performing U.S. operations team and reports directly to the Operations Team Lead. 

If you are interested in learning more about this opportunity, and even if you don’t meet every requirement yet but see project management as your next career step, you’re encouraged to get in touch and apply today. 

Key Responsibilities

• Lead and manage Cisco Webex Contact Center integration projects from start to finish
• Guide new customers through end-to-end implementations, from onboarding through successful migration
• Collaborate with experienced Business Consultants, Customer Success teams, and fellow Project Managers
• Coordinate efforts between Cisco, channel partners, customers, and internal stakeholders
• Lead onboarding and engagement phases while ensuring projects are delivered on time, within scope, and on budget
• Serve as a trusted advisor using your contact center expertise to support customers and partners
• Build long-term, trust-based relationships through strong communication and delivery excellence

Skills and Experience

• Exceptional communication and stakeholder management skills
• Strong organizational and time-management abilities
• Process-driven mindset with a customer-first approach
• Working knowledge of subscription-based IT services
• Ability to understand and follow structured business processes
• Experience leading workshops is highly preferred
• Agile project management certifications (PRINCE2 Agile, PMP Agile, Scrum) and ITIL v4 required
• Minimum of 3+ years of project management experience

Salary & Benefits

• $110,000 - $130,000
• Hybrid work model with partial remote flexibility
• 2 paid Volunteer Time Off (VTO) days annually
• 15 days of Paid Time Off (PTO) per year
• Ongoing professional development including Cisco, cloud, and Salesforce certifications
• Comprehensive benefits including health insurance and 401(k)
• Strong customer-focused environment with a wide portfolio of global reference projects
• Participation in domestic and international employee events
• Supportive, flexible, and collaborative company culture
• Remote work with limited travel (under 15%)