Project Manager (Contact Center Solutions) - Systems Integrator

Are you ready to join a team that leads innovation in customer experience technology and global contact centre solutions?

Join a highly respected expert in contact centre and collaboration solutions with over 40 years of history, recognised internationally for transforming customer service systems with advanced omnichannel platforms, conversational AI, CRM integrations, and custom automation that help organisations meet rising expectations and boost satisfaction; with more than 400 customers served across 60 countries, long‑standing partnerships with industry leaders like Cisco, Salesforce, and Cognigy, and multiple partner awards including Collaboration and Global Accounts Partner of the Year, supported by hundreds of successful implementations that consistently drive measurable impact.

Apply now to be part of a team that shapes the future of customer engagement technology!

Key Responsibilities:

Lead and manage Cisco Webex Contact Center integration projects from start to finish

Guide new customers through end-to-end implementations, from onboarding through successful migration

Collaborate with experienced Business Consultants, Customer Success teams, and fellow Project Managers

Coordinate efforts between Cisco, channel partners, customers, and internal stakeholders

Lead onboarding and engagement phases while ensuring projects are delivered on time, within scope, and on budget

Serve as a trusted advisor using your contact center expertise to support customers and partners

Build long-term, trust-based relationships through strong communication and delivery excellence

Required Skills/Qualifications: 

• Exceptional communication and stakeholder management skills
• Strong organizational and time-management abilities
• Process-driven mindset with a customer-first approach
• Working knowledge of subscription-based IT services
• Ability to understand and follow structured business processes
• Experience leading workshops is highly preferred
• Agile project management certifications (PRINCE2 Agile, PMP Agile, Scrum) and ITIL v4 required
• Minimum of 3+ years of project management experience

Benefits:

• Hybrid work model with partial remote flexibility
• 2 paid Volunteer Time Off (VTO) days annually
• 15 days of Paid Time Off (PTO) per year
• Ongoing professional development including Cisco, cloud, and Salesforce certifications
• Comprehensive benefits including health insurance and 401(k)
• Strong customer-focused environment with a wide portfolio of global reference projects
• Participation in domestic and international employee events
• Supportive, flexible, and collaborative company culture

Salary:

• $110,000 - $130,000