Senior Cisco UC Pre Sales Architect - Systems Integrator

Want to make a tangible impact on how organisations use technology?

Join a technology services provider delivering digital infrastructure and managed services that turn IT strategy into action. Working alongside experienced engineers, this position offers hands-on experience delivering practical outcomes that help organisations innovate and grow.

They are seeking a highly skilled Cisco UC Solutions Architect to join the growing MSP, supporting enterprise clients with the design, delivery, and optimization of unified communications and collaboration solutions. This is a fully remote role, ideally suited for candidates based in or near New Jersey.

Apply now and step into a role where your expertise directly shapes IT environments and drives meaningful change!

Key Responsibilities:

• Design and architect Cisco Unified Communications solutions (CUCM, Unity Connection, UCCX, CUBE, Expressway) across enterprise environments
• Lead end-to-end solution lifecycle including discovery, HLD/LLD creation, implementation, and post-deployment support
• Work closely with clients to understand business requirements and translate them into scalable UC solutions
• Support and design UCaaS and hybrid cloud deployments, including migrations from on-prem to cloud
• Collaborate with sales teams on pre-sales activities, including solution design, SOWs, and technical presentations
• Provide guidance on dial plan design, SIP trunking, and call routing strategies
• Act as a technical escalation point for complex UC issues
• Participate in customer success initiatives, ensuring long-term satisfaction and solution optimization

Required Qualifications:

• Strong hands-on experience with Cisco UC technologies (CUCM, CUC, UCCX, CUBE, Expressway)
• Proven experience designing and supporting on-prem and UCaaS solutions
• Experience working within an MSP or multi-client environment
• Solid understanding of SIP, VoIP, dial plans, and call routing
• Experience with solution documentation (HLDs, LLDs, SOWs)
• Strong cllent-facing and communication skills

Preferred Qualifications:

• Experience with Microsoft Teams, including Direct Routing and Teams Phone
• Exposure to Webex Calling / Webex Contact Center or other cloud collaboration platforms
• Cisco certifications (CCNP/CCIE Collaboration or equivalent)
• Familiarity with cloud platforms such as Azure or AWS

Salary:

•  $150,000 - $180,000