Service Delivery Manager - Consultancy

Looking for your next opportunity in network infrastructure?

Join a global technology services provider that has spent over two decades helping ambitious organizations connect their people, systems, and ideas. Building on this strong foundation, the organization is advancing Enterprise AI and proprietary solutions designed to simplify complex operations across cloud to turn data into insight and strategy into action. Each year, teams resolve approximately millions of service requests, manage thousands of assets, and support infrastructure that powers nearly half of of the world’s data centers. This organization is looking for a Service Delivery Manager who will act as the operational lead for the Kuala Lumpur Network Operations Centre.

Apply now to take on a client facing leadership role responsible for service quality, team performance, stakeholder management, and operational excellence!

Key Responsibilities:

• Lead and manage a team of Network Operations Engineers across Level 1 and Level 2
• Own service delivery performance against SLAs and KPIs
• Act as the primary interface for client reporting, governance, and service reviews
• Drive operational maturity, process optimisation, and continuous improvement initiatives
• Oversee incident management, escalation handling, and major incident resolution
• Develop capacity plans aligned to growth, demand, and project pipelines
• Manage hiring, onboarding, training, and retention of engineers
• Collaborate with cross regional teams to ensure alignment within a global support model
• Support large scale networking initiatives and ensure delivery to time, cost, and quality expectations
• Identify risks within projects or operations and implement recovery strategies
• Partner with internal stakeholders including recruitment, business development, and client management teams

Requirements:

• 8 or more years of experience within IT operations, service delivery, or network operations leadership
• Strong background in networking environments, ideally within telecom, service provider, hyperscale, or large enterprise settings
• Technical understanding of WAN and data centre networking technologies including Cisco, Juniper, or Ciena
• Proven experience managing high performance technical teams
• Demonstrated success delivering complex, high profile IT or infrastructure services
• Strong commercial awareness with the ability to balance operational, technical, and financial priorities
• Excellent stakeholder management and communication skills
• Comfortable operating in high pressure, mission critical environments

Preferred Qualifications:

• CCNA, JNCIA, or equivalent network certifications
• Experience leading improvements across service lifecycle and operational frameworks
• Exposure to automation driven network operations environments

Benefits:

• Opportunity to build and lead a newly established Network Operations function in Kuala Lumpur
• Exposure to one of the most advanced AI integrated data centre environments globally
• High visibility leadership role within a global organisation

Salary:

• 10,000 MYR