Service Desk Analyst (SC Cleared) - Utilities

Ready to contribute to the clean energy transition and help power reliable, sustainable electrical systems?

Join a large‑scale energy organization focused on generating and delivering low‑carbon electricity and innovative power solutions across complex networks. Help support the development, operation, and optimization of zero‑carbon energy infrastructure, including wind, solar, and advanced nuclear systems, while also enhancing the reliability and affordability of energy supply for communities and businesses.

They are looking for an IT Service Desk and Request Management Analyst to act as the first point of contact for designated users, delivering prompt technical support across IT systems, applications, and devices. Apply strong analytical and troubleshooting skills while ensuring a seamless user experience and maintaining high service standards across the organisation.

Take the next step in your career and contribute to transformative energy solutions, apply now!

Key Responsibilities:

• Deliver IT support services on a rotational 24x7x365 shift basis, including weekends and night shifts
• Act as a single point of contact for all incoming queries via phone, chat, portal, alerts, and email
• Handle and resolve user-reported issues and system alerts promptly
• Manage and fulfil service requests (eg, software installations, access permissions, hardware/software setup)
• Log all incidents and service requests accurately within the designated ITSM tool and take ownership through to resolution
• Maintain clear and effective communication with users, providing regular status updates
• Create and maintain documentation and knowledge base articles to improve support efficiency
• Perform quality analysis tasks when required

Requirements:

• Must hold valid Security Clearance
• Proven experience in a fast-paced, client-facing IT support environment
• Strong troubleshooting skills across IT systems and end-user devices
• Excellent interpersonal and communication skills (verbal and written)
• Strong multitasking ability with good typing skills
• Knowledge of Microsoft 365 applications
• Familiarity with Active Directory, Entra ID, and user administration

Contract Details:

• Contract Type: 6-Month Contract (Inside IR35)
• Location: Warrington

Salary:

• Competitive salary based on experience