VP of Operations - ISP

Ready to help shape the future of connectivity and bring faster, more reliable internet to the communities that need it most?

Join a rapidly expanding fiber network provider committed to delivering high-performance, next-generation connectivity to homes and businesses. Focused on innovation, customer transparency, and community impact, the organization is building scalable fiber infrastructure designed for speed, reliability, and long-term growth. With a people-first approach and a mission to close the digital divide, the business is creating the foundation for stronger local economies, better experiences, and a more connected future.

Take the next step in your career and be part of a team that’s building critical infrastructure and transforming how communities connect, apply today.

Responsibilities:

• Own end-to-end operational performance across network operations, field operations, and customer operations
• Lead and scale NOC, field technicians, customer support, and operational leadership teams
• Ensure network uptime, SLA adherence, and consistent service delivery
• Build and optimize operational processes, KPIs, and performance metrics
• Drive operational readiness for network expansion and customer growth
• Partner with Engineering, Finance, Sales, and Executive Leadership to align operations with business goals
• Oversee vendor management, contractors, and outsourced operational partners
• Manage operational budgets, cost controls, and efficiency initiatives
• Implement and improve operational systems, tools, and reporting frameworks
• Establish a culture of accountability, continuous improvement, and customer focus

Skills / Must Have:

• Senior operations leadership experience within an ISP, telecom, or broadband environment
• Proven experience leading multi-disciplinary teams (NOC, field, customer operations)
• Strong understanding of ISP service delivery, network operations, and operational KPIs
• Experience scaling operations in a growth or build-out environment
• Commercially minded with strong budgeting and cost-management capability
• Data-driven decision maker with experience using operational dashboards and metrics
• Comfortable operating at executive level while remaining hands-on where needed
• Excellent communication, leadership, and stakeholder-management skills

Benefits:

• Executive-level role with direct impact on company performance
• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and holidays
• Long-term growth and career progression opportunities
• Opportunity to help shape and scale a high-growth ISP

Salary:

• Up to $180k base salary