2nd Line Support Engineer - Integrator

Join our client's expanding team as a 2nd Line Support Engineer in picturesque Dorset!

Are you an experienced 2nd Line Support Engineer based in the UK? We have an exciting opportunity for you to work in a collaborative and sociable client office environment.

This is a fantastic company that values your career progression! Enhance your skills with relevant qualifications and accreditations, and receive support for your professional growth.

 If you have a passion for the latest technologies and want to thrive in a supportive technical setting, this could be the role for you!

Key Responsibilities:

• Provide hands-on support, troubleshooting, and maintenance for a variety of systems.
• Manage tickets through resolution or escalation, meeting Service Level Agreements (SLAs).
• Collaborate with cross-functional teams to achieve personal and team objectives.
• Handle client interactions, manage expectations, and ensure top-rated client feedback.
• Demonstrate expertise in Microsoft Exchange, Active Directory, Cloud (Azure, AWS, or Google Cloud), SCCM, Office 365, and more.

Qualifications:

• Previous experience in a similar role.
• Strong analytical and technical skills in the IT industry.
• Customer-focused attitude and excellent communication skills.
• Familiarity with Microsoft technologies, networking, and security protocols.
• Certifications such as MCSE/MCITP or multiple MCPs are advantageous.

Requirements:

• Resided in the UK for the last 5 years (SC level clearance required after joining).
• National Security Vetting: Baseline Personnel Security Standard (BPSS), Security Check (SC).

Salary:

• Up to £37,000

If you are ready to take your career to the next level and contribute to a dynamic technical environment, apply now to be part of a growing team in Dorset.