3rd Line Network Support Engineer - MSP

  • £35,000 - £40,000, depending on experience.
  • Manchester, Greater Manchester
  • Permanent
  • 35000
  • 40000
  • Telecoms
  • IP Networking & Transmission

Do you thrive on tackling complex technical challenges and exceeding client expectations?  

We are partnered with a Service Provider that leverages data and creativity to deliver impactful marketing solutions for their clients and they are seeking a 3rd Line Network Support Engineer to join their team. 

This is your chance to become the highest technical support role and the go-to leader for all things client networks, servers, M365, cybersecurity, and third-party services.

This isn't just about resolving issues.   You'll be a trusted advisor, guiding clients on new project inquiries, customer introductions, service design, and technical consultations.  Be the hero who empowers clients and shapes the future of our clients service offerings!


  • Ability to deal with customers at all levels through an approachable and customer focused style.
  • An inquisitive and analytical mind who is service driven.
  • The ability to communicate clearly in verbal and written environments.
  • Strong administrative skills with the ability to juggle a number of tasks at a time whilst tracking the progress of calls.
  • Pro-active problem solving and diagnosis skills. 
  • Good documentation skills including experience in creation and maintenance of systems documentation. 
  • A methodical and accurate worker, able to manage life cycle of incidents through to conclusion.
  • Escalation point for 2nd line engineers 
  • Working on projects - designing and implementing projects  

Skills/Must have:

  • Broad Networking experience - Multivendor 
  • Project experience - designed and implemented - ran with projects 
  • Good server experience - Physical and Cloud  
  • Valid driving license, with own car which will be expected to use for client site visits.
  • Excellent written skills must be able to demonstrate report writing skills.


  • Regular reviews of performance.
  • 20 days annual leave (plus bank holidays).
  • Contributory pension scheme.
  • Excellent learning and training opportunities
  • Excellent development opportunities.
  • Friendly support team.
  • Become part of an exciting and expanding organisation.
  • Free parking.
  • Mobile phone allowance
  • Mileage expenses.


  • £35,000 - £40,000, depending on experience.

Alex Scotcher Principal Network Consultant

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