Contact Centre Technical Lead - Software Company
1454017
Posted: 21/11/2023
- £65,000 - £80,000
- Remote UK wide
- Permanent
- Enterprise
- Enterprise Security Cleared
Ever envisioned leading technical solutions in the contact centre space from the comfort of your own home?
You'll have the opportunity to step into the role of Contact Centre Technical Lead, playing a crucial part in managing solutions across domestic and international carrier networks, unified communications, and contact centres for a multi-vendor organisation.
You'll benefit from:
- You'll handle complex services within the contact centre space, showcasing your expertise and problem-solving skills.
- You'll manage technical escalations, demonstrating your ability to navigate challenges and ensure seamless operations.
- You'll enjoy the flexibility of remote work across the UK, shaping a work environment that suits your lifestyle.
If you're interested in this opportunity, apply here!
Responsibilities
- Handle complex services within the contact centre space
Experience & Skills
- Must be able to handle Complex Services and be able to handle & manage Technical escalations
- Can have any of the following Vendor experience - Cisco / Microsoft / Genesys / NICE / Zoom / Avaya
- Come from a Contact Centre background – these were the companies / their competitors they mentioned - CYERA / Riverbed / Hammer (desirable)
Salary Details
- £65,000 - £80,000
- Private Healthcare
- Remote UK wide
Harry Robinson
Senior SC/DV Network Consultant