Field Engineer - MSP

  • $Competitive - Negotiable DoE
  • Boston, Massachusetts
  • Permanent
  • Enterprise
  • Enterprise Networking

A leading Managed Service Provider (MSP], is seeking a highly skilled and motivated Field Engineer to join their team. They specialize in providing comprehensive IT solutions, with a focus on Palo Alto firewalls, Juniper routers, and switches. 

As a Field Engineer, you will play a crucial role in ensuring the smooth operation, maintenance, and optimization of network infrastructure for our clients infrastructure.


  • Network Infrastructure Management:
      • Install, configure, and maintain Palo Alto firewalls, Juniper routers, and switches for clients.
      • Troubleshoot and resolve network issues, ensuring minimal downtime and optimal performance.
      • Conduct regular network audits to identify areas for improvement and implement necessary changes.
  • Client Support:
      • Provide on-site and remote technical support to clients for network-related issues.
      • Collaborate with clients to understand their business needs and recommend solutions to enhance network efficiency.
      • Deliver training sessions to clients on the usage and maintenance of network equipment.
  • Security Management:
      • Implement and maintain security policies on Palo Alto firewalls to safeguard client networks.
      • Stay updated on the latest security threats and vulnerabilities, proactively addressing potential risks.
      • Conduct security assessments and recommend enhancements to ensure the integrity of client networks.
  • Documentation and Reporting:
      • Create and maintain comprehensive documentation for network configurations, changes, and troubleshooting procedures.
      • Generate regular reports on network performance, security, and uptime for clients and internal use.
  • Collaboration:
      • Work closely with the technical support team to escalate and resolve complex issues.
      • Collaborate with other departments to ensure seamless integration of network solutions with overall IT infrastructure.


  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience in managing and troubleshooting Palo Alto firewalls, Juniper routers, and switches.
  • Relevant certifications such as Palo Alto Networks Certified Network Security Engineer (PCNSE) and Juniper Networks Certified Internet Associate (JNCIA) are preferred.
  • Strong understanding of network protocols, security, and best practices.
  • Excellent communication and interpersonal skills.


  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Professional development opportunities
  • Flexible work schedule

Harry Green Head of Enterprise USA

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