Helpdesk L2 Engineer - Cisco Partner

  • Up to £65k
  • Dublin, Ireland
  • Permanent
  • Enterprise
  • Enterprise Networking

Are you ready to support Executive/C-Suite individuals and propel your career to new heights?

You'll have the opportunity to be the go-to expert for Executive/C-Suite individuals, providing top-notch support for desktops, systems, and software in a high-speed trading environment. 

You'll benefit from:

  1. Work closely with Executive/C-Suite level individuals, delivering white-glove support and enhancing your skillset.
  2. Propose new solutions, ideas, and techniques to tackle highly complex problems, contributing to the company's efficiency and security.
  3. Support a global network by managing collaboration tools, video conferencing platforms, and virtual desktop systems, making communication more seamless.

Ready to be the hero for high-level professionals? Apply Now!


  • Work closely to support Executive/C-Suite level individuals with desktop, system, and software issues in a high-speed trading environment
  • Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Desktop, Laptop, and software problems, and issues
  • Proposes new solutions, ideas, tools, and techniques for highly complex problems
  • Supports escalated technical issues from junior team members to solve issues with Windows, Apple, and mobile devices
  • Drive the creation of system imaging & automated software deployments to ensure efficiency & security through tools such as Microsoft SCCM and JAMF Casper
  • Support Virtual Desktop Platform (VDI) on VMWare Horizon View for global contact centres
  • Manages collaboration tool & video conferencing platforms and adds new capabilities to streamline communication between Experian offices
  • May participate in applications beta-testing
  • Makes recommendations for process improvements and technology changes
  • Communicate issues and incidents to all levels of the organisation as required
  • Create and maintain documents and procedures, with direction from management

Experience & Skills 

  • White Glove experience (Executive/C-Suite Level)
  • Windows Server
  • Active Directory
  • Hardware Support experience (Laptops, desktops, tablets etc.) 
  • Well-articulate personality 
  • Comfortable working in a high speed environment  

Salary Details 

  • Up to £65k base salary
  • Medical, dental, vision
  • 401k not matching
George Barnes Chief Executive Officer (CEO)

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