Infrastructure Consultant - Consultancy

  • $Competitive and negotiable
  • Melbourne, Victoria
  • Permanent
  • Enterprise
  • Enterprise Networking

Are you a seasoned Business Analyst with a passion for Microsoft Dynamics CRM?

Do you thrive on delivering innovative solutions and driving business success through technology? If so, we have the perfect opportunity for you!

Our client, a leading consultancy at the forefront of digital transformation, is seeking a highly skilled Senior Business Analyst specializing in Microsoft Dynamics CRM to join their dynamic team. As a trusted advisor to their clients, you will play a pivotal role in shaping and implementing CRM strategies that drive growth and maximize efficiency!

Key Responsibilities:

  • Collaborate with stakeholders to gather and analyze business requirements, translating them into CRM solutions using Microsoft Dynamics.
  • Design and configure CRM systems to meet client needs, ensuring alignment with business objectives and industry best practices.
  • Lead workshops and discovery sessions to identify pain points and opportunities for improvement within existing CRM systems.
  • Develop comprehensive documentation including functional specifications, process flows, and user guides.
  • Provide ongoing support and training to end-users, ensuring smooth adoption and utilization of CRM systems.
  • Stay current with industry trends and advancements in Microsoft Dynamics CRM, providing recommendations for optimization and enhancement.


  • Proven experience as a Business Analyst with a focus on Microsoft Dynamics CRM, including implementation and customization.
  • In-depth knowledge of CRM concepts, processes, and methodologies.
  • Strong analytical skills with the ability to translate complex business requirements into practical solutions.
  • Excellent communication and stakeholder management skills, with the ability to engage effectively with clients at all levels.
  • Relevant Microsoft certifications (e.g., MB-901: Microsoft Dynamics 365 Fundamentals) preferred.


  • $Highly competitive and negotiable
  • Superannuation
  • Annual bonus
  • Expenses paid
  • Funding for training & development opportunities
  • Hybrid working options

If this opportunity sounds of an interest, please apply today

Laurence Burrows Head of Enterprise APAC

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