IT Service Desk Technician - Broadcasting Service Providers

Are you passionate about providing technical support and delivering exceptional service to clients and colleagues?

We're looking for a motivated individual to join our client's Service Delivery Team at a charity, at the forefront of armed forces broadcasting and communications.  They bring the finest UK TV, sports, and music to the global Forces family, making a positive impact worldwide.

In addition to broadcasting efforts, they proudly provide award-winning military content to all who are interested in the work of the armed forces.

This role is open to recent graduates, college leavers, or individuals with a customer service background. We're more focused on finding someone who is customer-facing and eager to learn, rather than extensive experience. Training will be provided to the right candidate! 

Responsibilities:

• Work alongside a dedicated team of 6 to provide support through the Service Desk.
• Log faults and efficiently troubleshoot customer issues to ensure prompt resolution.

Skills/Must-Haves:

• Proficiency in Microsoft/Azure AD is essential.

Nice-to-Haves:

• Experience with Mac/Adobe software is advantageous.
• An interest in media is a bonus!

Benefits:

• Enjoy ample opportunities for growth and development with regular training sessions. They dedicate one day every five weeks for training, allowing you to earn certifications and expand your skill set.

Salary:

• Competitive basic salary of £25,000 per annum.

If you're ready to kick-start your career in technical support and thrive in a dynamic team environment, apply now!