1st Line Support Engineer - MSP

  • Up to £26,000
  • Hemel Hempstead, UK
  • Permanent
  • Enterprise
  • Enterprise Networking

Are you an IT generalist with a passion for providing excellent customer service? 

We are partnered with a Cisco Gold Partner, specialising in providing cutting-edge IT solutions and services to a diverse range of global clients across the UK, Europe, and Asia. With a commitment to excellence, the company has earned a reputation for delivering innovative solutions and maintaining high standards of customer satisfaction. As part of their growth strategy, they are currently seeking a dynamic and enthusiastic individual to join their team as a 1st Line Support Engineer in Hemel Hempstead.

As a 1st Line Support Engineer, you will play a crucial role in providing technical assistance to clients, ensuring the smooth operation of their IT systems. The position is primarily focused on desktop support, Microsoft servers, and Microsoft Azure technologies. This is an excellent opportunity for individuals with a passion for IT, offering the chance to work with a reputable Cisco Gold Partner that values professional development and invests in employee growth.

If you are enthusiastic about IT, eager to learn, and ready to kickstart your career in a dynamic and rewarding environment, we invite you to apply for the 1st Line Support Engineer position. 


  • Provide first-line technical support to end-users, resolving hardware and software issues promptly and efficiently.
  • Assist with desktop troubleshooting, including operating systems, applications, and peripheral devices.
  • Work closely with global clients to understand and address their IT concerns.
  • Gain exposure to Microsoft Azure environments and contribute to related support tasks.
  • Participate in ongoing training and development programs provided by the company

Experience & Skills 

  • Passion for IT and a strong desire to pursue a career in technical support.
  • Excellent communication skills with a professional and friendly telephone manner.
  • Basic understanding of desktop support, Microsoft servers, and Microsoft Azure (experience is beneficial but not mandatory).
  • Willingness to learn and adapt to new technologies and methodologies.
  • Ability to work collaboratively in a team environment.

Salary Details  

  • Up to £26,000 basic salary plus £3,000 on-call bonus (on-call duty one week in four).
  • Opportunities for professional development and training.
  • A dynamic and collaborative work environment.
  • Health and wellness programs.
Rian Horsman Network Consultant

Apply for this role