L2 Systems Engineer - Consultancy

As an L2 Systems Engineer you'll be integral to providing top-tier technical support and innovative solutions to our diverse clientele across Australia. Your role will involve tackling complex technical challenges, collaborating within a dynamic team, and ensuring the seamless operation of our clients' systems.

What's in it for you:

• Professional Growth: Join a nurturing environment where continuous learning and development are prioritized. Access various training resources and avenues for skill enhancement.
• Impactful Work: Witness the direct impact of your efforts on the efficiency and success of our clients' businesses, fostering a sense of fulfillment in your contributions.
• Collaborative Culture: Thrive in a culture of collaboration, where your ideas are valued, and teamwork is celebrated, enabling you to excel in a supportive environment.

Responsibilities:

• Provide advanced technical support to clients, swiftly resolving escalated issues with efficiency and precision.
• Proactively monitor client systems, swiftly identifying and remedying potential issues before they disrupt operations.
• Collaborate closely with L1 and L3 teams to troubleshoot intricate technical problems and implement effective solutions.
• Participate actively in the planning and execution of IT projects, including system upgrades and migrations.
• Maintain meticulous documentation of systems, configurations, and support protocols.
• Deliver outstanding customer service, cultivating strong client relationships based on trust and reliability.

Skills/Must have:

• Profound understanding of IT infrastructure, encompassing networking, servers, and storage systems.
• Proficiency in troubleshooting Windows and Linux-based operating systems.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with leading cloud platforms like AWS, Azure, or Google Cloud.
• Exceptional communication skills, both verbal and written, with the ability to convey technical concepts effectively to non-technical stakeholders.
• Demonstrated ability to excel in a collaborative team environment, efficiently managing priorities in a fast-paced MSP setting.

Benefits:

• Competitive salary package tailored to experience and qualifications.
• Comprehensive health, dental, and vision insurance coverage.
• Generous annual leave and holiday entitlements.
• Opportunities for ongoing professional development and certification.
• Inclusive and supportive workplace culture that values diversity and fosters collaboration.

Salary:

• $80,000

Want to find out more about this opportunity, we encourage you to apply!