Level 1 Support Technician - Managed IT Service Provider
1460394
Posted: 15/12/2023
- $90,000
- Sydney, Australia
- Permanent
- 90000
- Enterprise
- Enterprise Networking
We are partnered with an IT service provider that focuses on delivering top-notch managed services and maintaining a robust cloud infrastructure for clients. As a leading player in the industry, they are committed to providing unparalleled technical support and innovative solutions. Join their team as a Level 1 Support Technician, and be a key contributor to their success.
As a Level 1 Support Technician, you will be an integral part of a dynamic team, responsible for maintaining the health of their cloud infrastructure and delivering exceptional technical support to valued Managed Service customers. Your role will encompass Level 1 support, ensuring that clients receive prompt and effective assistance with their IT needs.
Responsibilities:
- Provide Level 1 support to address technical issues and inquiries from Managed Service customers.
- Collaborate with cross-functional teams to maintain and optimize the cloud infrastructure.
- Install and configure PC hardware and software technologies to meet client requirements.
- Utilize your expertise to troubleshoot IT hardware and networking issues efficiently.
Skills/Requirements:
- Demonstrable 2+ years of experience in a relevant IT-related field.
- Hands-on experience in installing and configuring PC hardware and software technologies.
- Proven expertise in troubleshooting IT hardware and networking challenges.
- Strong communication skills to effectively interact with clients and internal teams.
Benefits:
- Competitive salary of $90,000.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Comprehensive health and wellness benefits.
- Flexible work arrangements to promote work-life balance.
Mitchell Cole
Senior Network Consultant APAC