Mid Level Technician - MSP
1498176
Posted: 14/05/2024
- $50,000 - $80,000
- Birmingham [Alabama]
- Permanent
- Enterprise
- Enterprise Networking
We are seeking a skilled Mid-Level IT Technician to join an MSP. As a Mid-Level IT Technician, you will play a crucial role in providing technical support and solutions to a diverse client base. You will be responsible for diagnosing and resolving IT issues, implementing systems, and ensuring our clients' technology infrastructures operate smoothly.
If you are interested in this opportunity and want to find out more, apply today!
Responsibilities:
- Provide technical support to clients via phone, email, and in-person visits.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems and software applications.
- Perform network troubleshooting to resolve connectivity issues and ensure network stability.
- Proactively monitor client systems to identify and address potential issues before they escalate.
- Collaborate with team members to implement IT projects and upgrades for clients.
- Assist in the setup and configuration of servers, switches, and other network equipment.
- Document all support activities, solutions, and configurations accurately in our ticketing system.
- Provide training and guidance to clients on IT best practices and usage of technology.
- Stay current with industry trends and technologies to continuously improve service delivery.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- 2-4 years of experience in a similar role, preferably within an MSP environment.
- Proficiency in diagnosing and resolving hardware and software issues across multiple platforms (Windows, MacOS, Linux).
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.
- Experience with Active Directory, Group Policy, and other directory services.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Excellent communication skills and ability to interact professionally with clients of varying technical levels.
- Strong problem-solving skills and ability to work efficiently under pressure.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Valid driver’s license and reliable transportation for on-site client visits.
Benefits:
- PTO
- Healthcare
- Cert Reimbursement
Salary:
- $50K-$80K
Tabitha Allberg
Network Consultant USA