Network Engineer - Consultancy

Are you interested in taking the next step in your career as a Network Engineer? Join an award-winning, fast-growing IT MSP and consultancy located in the heart of London. The company works closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. 

They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. The company also values work-life balance, ensuring employees have the support needed to manage work and personal responsibilities.

They are seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Ready to take the next step? Apply today, and let’s discuss your future!

Responsibilities: 

Systems Management (40%)

• Identify improvements in networking systems and infrastructure
• Monitor production networks and infrastructure comprehensively
• Perform hardware and firmware upgrades for networking infrastructure
• Write and implement Requests for Change (RFCs)
• Support and train team members
• Create and maintain detailed documentation

3rd Line Support (40%)

• Troubleshoot and resolve complex network incidents and escalations
• Address and resolve networking alerts
• Conduct root cause analysis and report network trends
• Resolve major incidents
• Configure BAU firewall, network switches, and manage service requests
• Participate in on-call support as part of a rota for escalations

Project Work (20%)

• Deliver small-scale projects
• Conduct deployments at datacenters and client sites
• Submit and execute detailed change requests

Required Skills/Qualifications: 

• Proven experience in corporate 3rd line networking support
• Excellent customer service, including stakeholder interactions
• Experience in creating quality support documentation
• Knowledge of support best practices and procedures
• MSP experience is highly desirable
• CCNP, FortiGate NSE4+
• Skills in Networking (IPv4, DHCP, DNS, Switches)
• Knowledge of enterprise firewall and WAN technologies
• Experience in network management and monitoring
• Familiarity with packet capture tools and technologies

Benefits: 

• Annual bonus
• Pension scheme with up to 4% employer match
• Extra day off on your birthday
• Ongoing training and certification support
• AXA Private Health Insurance, including dental, optical, and mental health coverage
• Discount program via Perkbox
• Enhanced sick pay
• Employee Assistance Program with Health Assured
• Season Ticket Loan and Cycle to Work Scheme
• Regular team events and office refreshments

Salary:

• £55,000-£65,000