Network Engineer - IT Services Provider

Do you want to work for a rapidly growing MSP? 

Our client is looking to bring on a network engineer to join their existing team.  You will be joining a leading Australian IT services provider.  They specialize in offering a comprehensive suite of solutions,  including secure carrier networks, managed services, firewalls, high-speed internet, Wi-Fi connectivity, and cloud services.  It prides itself on innovation and a deep understanding of Australian businesses' needs.  Their focus on future-proof technology and a commitment to exceptional customer service make them a strong partner for driving your company's digital transformation.

Interested in joining this innovative Service Provider?  Apply today! 

Responsibilities

• Maintain a positive, client-centric attitude, prioritizing the delivery of top-notch service at all times
• Address and escalate client requests promptly
• Adhere to defined processes to ensure thorough documentation and tracking of all work
• Provide support remotely and on-site as needed
• Collaborate with project teams to complete assigned tasks on schedule
• Share knowledge and assist colleagues whenever possible
• Offer mentorship to junior engineers
• Participate in after-hours on-call rotations
• Uphold exceptional standards of customer service
• Be prepared for out-of-hours, weekend, and on-call work
• Log and track faults from suppliers/vendors, ensuring timely resolution
• Collaborate closely with Operations and DevOps Teams
• Implement network design solutions developed by team members
• Troubleshoot network-related VoIP issues
• Conduct on-site cabling and connect voice and data services as required
• Perform site audits, evaluations, and selections
• Perform additional tasks as needed

Demonstrated Skillset

• Demonstrate the qualities of the Ultimate Team Player: Humble, Hungry, Smart
• Exhibit strong communication skills, both written and verbal
• Engage effectively with individuals from diverse backgrounds, businesses, and levels
• Work well independently and as part of a team
• Ability to coach and mentor other team members
• Possess mid- to advanced-level qualifications or industry certifications (e.g., Cisco/Fortinet)
• Minimum of two years of experience in an IT network role
• Familiarity with IT Service Management principles, such as ITIL (Desirable)
• Proficient in troubleshooting helpdesk escalated VPN issues
• Understand networking principles including switching, routing, firewall management, and network configuration across Cisco, Fortinet, Mikrotik, and Sophos platforms

Beneficial Skillset

• Exposure to Linux systems
• Familiarity with cloud technologies, especially AWS/Azure
• Experience with hosted IP Telephony, such as 3CX
• Understanding of managed services and support ticketing software like Autotask
• Exposure to maintaining network monitoring software

Salary:

$130,000