Network Support Engineer - Solution Provider

Are you ready to take on a dynamic role in technology solutions?

You'll have the opportunity to join this Technology Solutions provider, a company with a nearly half-century track record of success. You'll play a crucial role in their remote NOC team, providing essential services to valued customers in Tuskegee, AL.

You'll be part of a team that values ideas and encourages an entrepreneurial spirit, offering you the chance to make a real impact. Here are some key benefits of this role:

1. You'll provide first-level onsite, phone, and email technical support.
2. You'll prioritize and triage incidents, documenting all work accurately.
3. You'll collaborate with Tier II, Engineering, or Management for complex issues.

Apply now for a challenging role where your contributions matter!

Responsibilities:

• You'll provide first-level onsite, phone, and email technical support.
• You'll prioritize and triage incidents, escalating as needed.
• You'll adhere to special instructions and documented processes.
• You'll work on a shift-based schedule, coordinating with the onsite team daily.

Required Skills & Experience:

• Bachelor’s degree or higher in Computer Sciences, Information Technology, Information Services, or engineering.
• Active Cisco Certified Network Administrator (CCNA).
• Minimum of three (3) years of experience as a Network engineer or administrator.
• Understanding of TCP/IP, LAN, WAN, and routing & switching terminologies.

Salary:

• 65ph for first 3 month contract
• $90,000 once full-time