Network Support Engineer (Remote) - Telecommunications

Ready to take the next step?

Join a leading UK telecommunications and digital infrastructure provider supporting thousands of organisations across both public and private sectors with high-performance connectivity and communications solutions. Established in 1994 and headquartered in Edinburgh, the organisation plays a key role in the rollout of high-speed full-fibre internet across the UK, driven by strong growth and involvement in major public sector ICT programmes. It delivers a broad portfolio of cloud, security, and voice services that enable seamless access to applications and data worldwide, supported by robust in-house service and support capabilities, ISO accreditations, and a powerful customer portal.

Start your next career journey with us.

Responsibilities:

• Provide 1st and 2nd line network support across enterprise environments.
• Troubleshoot issues across routing, switching, and connectivity.
• Support and maintain networks using BGP and OSPF routing protocols.
• Implement network changes and assist with maintenance activities.
• Monitor network performance and respond to incidents.
• Escalate complex issues where required.
• Maintain accurate documentation and ticket updates.

Skills / Must Have:

• Experience in a network support role (1st or 2nd line).
• Solid understanding of routing and switching fundamentals.
• Exposure to or knowledge of BGP and OSPF.
• CCNA or JNCIA level (certified or working towards).
• Strong troubleshooting mindset and willingness to learn.

Desirable Skills:

• Firewall experience.
• VoIP knowledge or exposure.
• Experience working in MSP or service provider environments.

Working Setup:

• Routing & Switching (BGP, OSPF)
• Enterprise network environments
• Optional exposure to firewalls and VoIP systems

Location & Working Pattern:

• Fully remote role (UK-based)

Benefits:

• No mandatory on-call (optional once settled).
• Strong exposure to real networking technologies.
• Supportive environment for learning and development.
• Opportunity to progress into more advanced network roles.

Salary:

• £35,000 per annum