NOC Specialist 3rd Shift - ISP

  • $18-20 per hour
  • Des Moines, Iowa (Hybrid)
  • Permanent
  • Telecoms
  • IP Networking & Transmission

Looking for a rewarding career that offers more than just a paycheck?

You'll have the chance to be an integral part of the NOC team, monitoring and responding to alarms and events within an advanced infrastructure monitoring platform.

  1. You'll receive company-provided equipment, enabling you to perform your duties efficiently and effectively from day one.
  2. Enjoy a flexible hybrid schedule, allowing you to balance your work and personal life effectively.
  3. Benefit from a comprehensive package including health, vision, and dental insurance, paid vacation, and holidays, ensuring your well-being and peace of mind.

If you're interested in this opportunity, apply here!


  • Troubleshoot and monitor activity throughout the network
  • Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate
  • Interact with departments to address issues identified within the network
  • Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems
  • Additional duties as assigned

Experience & Skills 

  • High school diploma or GED required
  • Associate's degree in Networking or IT preferred
  • A minimum of 6 months of Tier 2, BTSC, or equivalent Cable TV/Broadband/Telecommunications experience is required
  • Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
  • Working knowledge of Cisco Technologies
  • Working knowledge of DWDM and SONET
  • Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus
  • Excellent troubleshooting skills
  • Good decision-making skills
  • Ability to work under stress
  • Ability to follow detailed procedures
  • Ability to work within a team environment
  • Excellent written and verbal communication and interpersonal skills

Salary Details  

  • $18-20PH
  • Company provided equipment
  • Hybrid schedule
  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with a generous company match
  • Pay increases through self-guided training
  • Shift differential pay increase for evening shifts
  • Employee discounts, where available in areas where their services are not available, and reimbursement of internet/cable services are provided
  • Education enrichment up to $5,000 per year for qualified employees
  • Employee Wellness Program
Jack Rafferty Network Consultant USA

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